FAQ

Frequently Asked Questions (FAQ)

1. How can I track my order?
Once your order is shipped, you will receive an email confirmation.

2. How long does shipping take?
Shipping times depend on your location and the shipping method chosen at checkout. Estimated delivery times are shown during checkout.

3. Do you ship internationally?
Yes, we offer international shipping to most countries. Additional customs fees or duties may apply depending on your local regulations.

4. Can I change or cancel my order?
We begin processing orders quickly, but if you contact us within 12 hours of placing your order, we will do our best to accommodate changes or cancellations.

5. What should I do if I receive a damaged or incorrect item?
Please contact us within 7 days of receiving your order with a photo and description of the issue. We will work with you to resolve it as quickly as possible.

6. What is your return policy?
We accept returns within 14 days of delivery on unused items in their original packaging. Please visit our Return Policy page for full details.

7. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment methods as listed at checkout.

8. Who can I contact if I need help?
You can reach out to our support team via email at info@pilatrass.com or through our contact form.